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Information to help customers
get the most out of their
relationship with their bank

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Bank of England

Banker’s draft

Banker’s reference

Banking Code Standards Board

Banking industry

Basic bank accounts

Basic state retirement pension

Blue chip securities

Building Societies

Building Societies Association

Buildings Insurance

Business Account Finder

Capital gains tax

Career development loans

Cheque clearing system

Cheque guarantee card

Citizens Advice

Citizens Advice Scotland

Collateralised debt obligation (CDO)

Commercial Paper

Consumer Credit Act

Consumer Credit Counselling Service

Consumers’ Association

Cooling-off period

Credit card cash advances

Credit insurance

Credit Reference Agency

Critical Illness Insurance

Current account

Data Protection Act

Dead cat bounce

Demutualisation

Department for Business, Enterprise and Regulatory Reform

Deposit account

Direct Debit Guarantee

Disability Discrimination Act

Disposable income

Dormant bank account

Earnings per share

Economic growth

Electronic banking

Endowment mortgage

Endowment policy

European Banking Federation

Financial inclusion

Financial Ombudsman Service

Financial Services and Markets Act 2000

Financial Services Authority

Financial Services Compensation Scheme

First time buyer

Footsie (FTSE 100)

Foreign currency

Friendly societies

Gilt edged securities

Graduate account

Gross domestic product

Group Personal Pension

Holiday Insurance

Home Income Plan

Industry Hot Card File

Inheritance tax

Instant access accounts

Insurance policy

Insurance policyholder

Insurance premium

Internet banking

Investment club

Investment trust

Leasehold Property

Lending Standards Board

Lloyds of London

Money Advice Scotland

Money Advice Trust (MAT)

Money laundering

Mortgage indemnity

Mortgage payment protection insurance

National Consumer Council

National Debtline

National Insurance

National Savings

Negative equity

Net asset value

Notice accounts

Occupational pension

Offshore banking

Out-of-date cheque

Pension mortgage

Pensions Advisory Service

Pensions Ombudsman

Pensions Regulator

Personal Finance Education Group

Personal pension

Possessions Register

Power of Attorney

Private banking

Professional Study Loans

Prudential regulation

Redemption penalty

Repayment mortgage

Safe deposit box

Serious Organised Crime Agency (SOCA)

Stakeholder pension

State Second Pension

Student accounts

Telephone banking

Travellers’ cheques

Unarranged, or unauthorised overdraft

Unclaimed Asset Scheme

Visa TravelMoney

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