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Retail Banking Scotland Seminar
26/10/2010 - Quartermile Two, 2 Lister Square, Edinburgh, EH3 9GL
Member Price: £233.83 including VAT
Non-Member Price: £351.33 including VAT
Register and pay online or complete the order form
What challenges lie ahead for retail banking in the UK?
Over the last year, the financial crisis has had a significant impact on competitive positioning and market development of retail banking in the UK. This timely seminar provides members in Scotland with an opportunity to hear from industry, government and regulatory experts on the key issues currently facing retail banking in the UK. During a period of intense regulatory activity and stakeholder examination, you will learn about the key challenges facing retail banks as they strive to rebuild public confidence and provide competitive services to their consumers.
This is your opportunity to get fully up to speed on the challenges that lie ahead over the next few months
Topics to be covered include:
- Update on changes to retail banking regulation
- Feedback on first's monitoring of BCOBS
- Effective handling and management of complaints
- Debt collection and remedies in Scotland
- The mortgage market in the UK
- Recent changes to the lending code
Featuring contributions from:
Emil Levendoglu, Head of Financial Regulation Strategy, HM Treasury
Rosemary Winter-Scott, Chief Executive, The Accountant in Bankruptcy
Tim Oakes, Senior Manager, Service Analysis and Reporting, Royal Bank of Scotland
John Burns, Technical Specialist, Banking & Payments Conduct Policy, Financial Services Authority
Robert Skinner, Chief Executive, Lending Code Standards Board
John Lunn, Partner, Morton Fraser
Eric Leenders, Executive Director, Retail, British Bankers' Association
Who Should Attend?
This seminar will be of interest to middle and senior manager working in the following areas:
- Retail banking
- Regulatory affairs
- Compliance
- Payments
- Complaints
- Credit
- Consumer banking
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